Kristie Sheppard

Can you believe that mainstream social media didn’t launch until the 2000s? Since the early days of MySpace and Friendster, social media experienced significant and rapid growth. Now, there are hundreds of social platforms worldwide. It’s impossible to have a strategic presence on every social network, even for the largest companies in the world. In fact, most businesses only manage 2-4 social channels truly effectively but for a good reason, audience participation.

It’s important for any business but nonprofits specifically, to strategically determine where audiences interested in your organization are on social. Nonprofit organizations can effectively manage social platforms even with smaller staffs, budgets and resources. We recommend using major platforms that engage with the most users: Facebook, Twitter, Instagram, and, if you’re on the trendsetting side of social media, Snapchat. With your social channels selected, your organization can focus on audience engagement.

Once upon a time, the number of followers/likes was the measurement of success on social platforms, but now success is measured by engagement. Why? Engagement translates to conversion rates – conversion to becoming a donor, attending events or joining your mailing list. Nonprofits want to see these actions as a result.

It is common knowledge that nonprofits struggle with resources of time, money and staff so we are recommending five tried and true strategies to increase engagement on your social media platforms.

  1. Get visual

Add photos to your posts on Twitter and Facebook. Share behind-the-scenes images. Show your donors what your group does! Photographs garner more engagement than text-only posts. Remember, “A picture is worth a thousand words.”

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Using video to host interviews and show behind the scenes content of your business or event allows audiences to feel included in something special.

  1. Spark a conversation

Use social media as a way to dialogue with your audience. Social media has the power to serve as much more than a bulletin board. Engage your followers in conversation instead of just announcing information. Ask for their feedback. Find out what they want from the organization. Developing an online relationship will increase conversion rates.

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Start a conversation and continue it. Pets Lifeline monitored their Facebook feed so when Renaissance Sonoma commented, they were ready with a response to further the conversation.

  1. Get engaged

Just like you want engagement on your page, other pages want your engagement too! Get in the conversation. Follow like-minded groups and sponsors. React and reply to your followers’ posts. Share, with comments, what others are saying. Increasing your engagement with others will raise your social profile and expand your audience.

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Show your gratitude to other businesses on social channels, making sure to tag the business and others involved to lengthen the reach of the post, ultimately boosting engagement.  

  1. Be different

Every social platform has a different style and audience. Don’t just link your accounts so the same posts hit multiple platforms. While that is the easy way , it is not the effective way. The photo you use on Instagram needs different content on Facebook. You may tag different groups on each platform. Hashtags are most effective on Twitter and Instagram. The more hashtags you use on Instagram, the larger your reach, but on Twitter your text is limited.

  1. Pay to Play

We understand you might not have a social media budget. But don’t run away yet. Advertising and boosting posts on social media is one of the most cost-effective and targeted ways to increase engagement and grow your audience. Boost a post with a compelling image of why someone should donate, advertise your event or boost a post about how to join the newsletter. For as little as $25 a month, you can get great results.

Bonus Content: More tips to stay trendy on social media.

We always recommend starting with the development of a strategic social media plan, especially when multiple people from one organization are responsible for social media efforts. Success can only happen when the same messaging is consistently shared with your audience. For additional information, visit www.abrightideaonline.com.

Anita Brightman

“From what we get, we can make a living; what we give, however, makes a life.” – Arthur Ashe

Since opening our doors 20 years ago, A. Bright Idea’s philosophy remains rooted in the idea that a group of people with boundless creativity and unwavering passion can change the world, or at least our own corner of it.

As communicators, we understand the power of telling the right story to the right people, in ways that create a positive impact. Often, our choice to work with organizations reflects our own desire to give back and create positive change in our community and our nation by supporting the great work of our clients. These organizations, both at the government and non-profit level, inspire us through the dedication to their mission and we quickly engage as an extension of their teams to reach a common goal.

Our team draws excitement and energy from causes improving the lives of others. We can think of no greater joy than the ability to effectively shine a light on an issue, service or idea to make the world a better place. This philosophy carried us through nearly two decades in an uncertain market. For me, proof that when you put your heart where you work, great things happen.

Whether it’s in the lives of children, the health of our nation’s communities or the richness of cultural fabric and preservation of history, we are passionate about supporting change and making a difference.

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On a local level, this means supporting future generations through initiatives to improve the lives of children. Working with the Boys & Girls Club of Harford County, as well as Teen Services Sonoma, Sonoma Valley Education Foundation, the John Carroll School and United Way of Central Maryland, offers us the opportunity to help build awareness in their missions, highlight their commitment to the betterment of children and drive community support on their behalf and for increased services for youth.

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October Take Back Day commercial shoot in Chicago with Mike Ditka.

Our dedication to community health issues remains equally as strong, from both a local and national perspective. Whether increasing access to affordable health care, educating the public on how to safely dispose unused prescription drugs to help reduce addiction and overdoses or bringing awareness and calls for action to combat the scourge of heroin and opioid addiction in our country, we are proud to be an integral part of the fight. Our community health work with the U.S. Drug Enforcement Administration (DEA) showcases where we have long provided media buying and creative services for the successful National Prescription Drug Take-Back Initiative, which takes hundreds of tons of unused prescription medication off the streets each year – 6.5 million tons to date.

In addition, we currently provide the DEA with branding, strategic communication, advertising development and media buying services in support of the DEA 360 Strategy, a new initiative to combat the nation’s heroin and prescription opioid abuse crisis with a direct grassroots/community approach.

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Commercial shoot with Boomer Esiason in New York City for Heroin and Opioid Awareness Week.

Of course, it should come as no surprise that an agency full of creative professionals would be passionate about preserving and promoting arts and culture. The work we do on behalf of numerous cultural institutions and organizations spans both coasts. We are proud to play a role in highlighting the amazing artifacts and innovations at the National Air and Space Museum, National Museum of American History and Smithsonian Libraries. On the local level, we support history and the arts through sponsorship support of the Napa Valley Museum and the Aberdeen Proving Ground Centennial Celebration Association.

Even as we bring our passion for making a difference to our work each day, we live it out in our personal lives too. Many of our employees continue their involvement in meaningful causes outside of work. Whether it’s through a commitment to personal artistic and musical endeavors, through volunteer work with our local schools or through fundraising efforts to fight childhood cancer and other serious diseases, our passion for making a difference always shines through.

We all want to help – solving problems, being part of solutions, building awareness and creating change. Coming together to be part of something bigger is weaved into our cultural fabric. Looking at the 20th year of A. Bright Idea and moving forward, we continue to look for ways to promote the good, building on the foundational values of our firm. One person can make a difference, but a team of like-minded, creative professionals with an unwavering commitment to truly making an impact, can create change. I’m proud of our team, as this is not something that can be taught. It’s instilled. We make a living and we make a difference every day through our creative talents and our commitment to raising each other and our clients up in all we do.

If you have something to add to this story, share it in the comment section below!