Getting more from your businesses Facebook page

abimaster | December 17, 2012

Thriving brands recognize the importance of Facebook and engaging its audiences and connecting with people interested in their product or service to reach a large audience. Facebook gives businesses the potential to share content and to grow awareness and recognition of their brand. For a lot of brands, Facebook really is grassroots marketing and a word-of-mouth opportunity to gain attention for your products or services. If one person on Facebook interacts with your business, all of their friends have the opportunity to see that interaction, snowballing your reach.

It doesn’t take a savvy marketer to launch a successful presence on Facebook. Honest interactions and a handle on your brand are a good place to start. A few other tips we’ve picked up when using Facebook as a tool to build brands:

 

1. Be consistent in content

Not only in the content you post, but also in your imagery. Ensure the messages you post are consistent with the brand message you include on your brochures, website, commercials, billboards, radio, in your office and verbally face-to-face.

  • Not every single post needs to be specifically about your product, service or business—but see if you can somehow relate it back to something relevant to your business or that your fans would be interested in.
  • When applicable, utilize your business logo or messaging could be included on imagery you post. This ensures that if one of your fans ‘shares’ the post, the friends of that person will know where the content came from and may like your page too.
  • Learn the dimensions of the different Timeline areas such as the cover photo, profile image, highlighted post and page window. It is a big turnoff if someone comes to your page and the logo is cutoff in the profile picture or content is covered up in the cover image by the profile picture box.

Some third-party Facebook apps allow businesses to create customized pages including welcome pages, video channels, polls/contests, Instagram feeds, Twitter feeds and more. Pages can create a fully branded page with whatever content they want and set that as the default ‘Home’ screen for visitors to their page. This is basically another outlet for you to share customized content, like your website and brochure.

 

2. Learn tricks and tips

Facebook recently introduced a scheduling tool, allowing users to set messages to post in advance. Scheduling ensures you don’t have to worry about keeping up with Facebook while you’re on the road, traveling, in meetings or elsewhere. Brands can set up the social media for the day or even the week and let it post on schedule.Still, take note of timing.

  • Be responsive to inquiries and comments.
  • Take note of when your posts get the most interaction. Sometimes, the best time to post is when you or an employee is not in the office Monday thru Friday 8-5. A lot of people utilize Facebook in the evenings, early in the morning and on weekends.
  • Utilize new Timeline tools such as ‘pin to top,’ for current messaging or promotions, ‘highlighting,’ allowing the message to span across the full Timeline window and ‘reposition photo,’ allowing the user to adjust what part of the image shows up in the preview.

Know that it’s okay to check out other pages. Learn what your competitors or other top Facebook brands are doing and see if you can generate a campaign that makes sense for your business. Sports teams often watch video of their opponents before playing them to see how they could improve themselves—it’s no different for checking out other brands on Facebook.

 

3. Know your audience

Take advantage of the  insights tool, a great, and sometimes, eye-opening feature Facebook offers to pages. If one of your social media managers is a 24-year-old male, make sure he knows that 55% of the 14,000 likes to one of your brand’s pages are females aged 35-64, and 72% of the total being female. Your message should then match your audience.

This is an actual occurrence on our SomethingAboutSonoma.com Facebook page. It makes sense, as those looking to spend a vacation or trip in Wine Country are the women who are trying to plan a trip with their loved one, family or girlfriends. Once you figure out the audience, it might change the type of content you post and how you write the messaging.

The insights tool also allows you to set goals for the number of followers, interactions or overall reach for your page or individual posts. Figure out realistic goals, and set new milestones once you achieve them.

 

4. Change things up

In order to generate more revenue, Facebook allows businesses to promote themselves even further through Facebook ads and promoted posts. Both can be used effectively with the right tactics. Advertising on Facebook is not just for businesses with deep pockets either, with tools allowing users to set daily or monthly budget limits and provide filters allowing you to choose your target audience.

Facebook recently changed its news feed algorithm for showing business page content causing a decline in interaction. Unfortunately, less people are seeing business posts in their news feed. In order for a post to be more likely to show up in fans news feed, they need to have previous interaction with your page. The Facebook algorithm knows if a fan has never or rarely commented on your photos, shared a post or liked a post, so your content will be less likely to show up for that person. So, in order to spread your brand further, you must generate interaction with your posts.

Realizing businesses were mad about this new trend, Facebook launched the promoted posts feature—allowing business to pay for their posts to be seen. Similar to Facebook advertising, this could help your brand get a kick-start to gaining attention and interaction. If you pay for a few posts and get people to interact with a post, your future posts will be more likely to be seen by them. Businesses or brands could have thousands of likes on their page, but if interaction is down and nobody is seeing their content, what is the point? Monitor the virality of your posts to ensure the content you are generating is getting seen, or something needs to change.

Businesses should also change the cover image on the page occasionally, as it would become stale to repeat visitors if left alone. Utilize seasonal imagery, promotions, different products or different branding images for the cover photo.

 

Stay up to date on trends, rules, new tricks or features with Facebook to ensure your business continues to build an audience and become more successful.

 Social Media Services

Facebook Implements “Timeline”

abimaster | March 20, 2012

Since we care about your brand and want to keep you updated with pertinent industry information, we wanted to make you aware that all Facebook Business Pages will automatically switch to the ‘Timeline’ interface on March 30, 2012. All business pages will utilize a new format, with special features, including:

 

  • Square profile photo format for your logo, different size profile pictures should be adjusted so that they do not get cut off by dimension restrictions
  • An area for a ‘cover photo’ at the top of your page, this can be customized
  • Areas to promote sections of your page including photos, likes, videos and custom pages/apps
  • Timeline of your wall posts, allowing users to scroll through the months and years your page has been present

 

In addition, businesses can choose to show the most important features of your page first and choose the order of your apps and page information. The timeline allows businesses to ‘star’ certain posts for a wider view and to ‘pin’ certain posts to the top of your page, allowing viewers to see what is most important.

 

The administration panel will also allow you to manage features, notifications and insights in one place.

 

We hope you’ll find the new format provides you with additional ways to connect you’re your audience and further your brand. If you find that the new Timeline transition doesn’t fit into your timeline of planned Facebook updates, please let us know and we’ll be glad to provide a proposal for assistance. We’re experienced in the new timeline platform and can help your business capitalize on the updated Facebook features for your brand and business page. A. Bright Idea will help businesses manage this transition to ensure a smooth and clean platform to maintain your relationship with Facebook followers.